Privacy Policy

Pitchless is a product of Insight Advisors Inc. Version 2026-11-15.4.

This page explains what information Pitchless keeps, why, who else handles it, how it is protected, and what you can ask us to do with it. Insight Advisors Inc. is responsible for it.

1. What we keep

• Your account: your name, email address, a protected (hashed) form of your password, your company name, and the date you agreed to our terms.
• Your Setup answers: what your business does and who your best customer is.
• The leads you import: name, job title, company, industry, location, LinkedIn profile link and the short description shown on their profile.
• Notes and messages: the notes and messages you send through Pitchless, the replies from leads in your workspace, your drafts and your private notes.
• Your LinkedIn connection: a connection token held by our LinkedIn connection provider. We never see or store your LinkedIn password.
• Billing: your plan, payment dates and amounts. Card details are held by Stripe, not by us.
• Activity counts: how many requests and messages you send, used to keep your account within safe daily limits.
• Technical information: when you use Pitchless our servers record your internet (IP) address, the type of browser and device, the pages requested and the time. We use this to keep the service secure and to find faults, and keep it only as long as that needs.
• Where you came from: if you arrive from an advert or an email link, we note which one, so we know what brought you.

2. What we use it for

To run your account: sort your leads, draft notes and messages, send what you approve, show you replies, bill you, and support you. We do not sell, rent or trade your information or your leads' information, and we do not use it for advertising.

We email you about your account and your payments. We do not send marketing emails unless you have asked for them, and every one will have a way to stop them.

Our staff see counts and dates about your account. They open your leads and messages only to help you with a support request or to protect the service, and each time they do, it is recorded.

3. Messages that are not about your leads

Connecting your LinkedIn account lets our connection provider receive your LinkedIn conversations. Pitchless keeps only conversations with leads in your workspace. Anything else is discarded when it arrives and is not stored by us.

4. Who else handles the information

• Stripe, for payments and tax.
• Unipile, our LinkedIn connection provider.
• OpenAI, our AI model provider, which receives a lead's details and the relevant conversation in order to draft a note or message. We ask it not to store this.
• Hostinger, our hosting and email provider, where the service and its backups run and which sends our account and billing emails. Our server is in the United States.

Where your information is. Your information is stored and processed in the United States, and is managed by our staff in Canada. Some of the companies above also work in other countries. The authorities of those countries, including the United States, may be able to ask for access under their own laws.

Apart from these companies, we share information only in three cases:

• With your agreement.
• When the law requires it, such as a court order, or when it is needed to protect someone's safety or our legal rights.
• If Pitchless changes hands. If the business or the product is sold, merged or moved to another company, your information moves with it and stays protected by this policy. We will tell you if that happens.

5. How we protect it

• Connections to Pitchless are encrypted.
• Passwords are stored in a protected (hashed) form that we cannot read.
• Each customer's workspace is kept separate from every other customer's.
• Staff access needs a second sign-in step and is recorded.
• Card details never reach our servers, and neither does your LinkedIn password.

No system connected to the internet can be made completely secure, so we cannot promise that nothing will ever go wrong.

6. If something goes wrong

If information we hold is lost or accessed by someone who should not have it, and that creates a real risk of significant harm, we will tell the people affected and the Privacy Commissioner of Canada as the law requires, and say what we are doing about it.

7. How long we keep it

• While your subscription is active, we keep your workspace.
• After a subscription ends, your workspace is kept for 30 days and then deleted.
• Billing records (invoices, payments and refunds) are kept for 7 years, because Canadian tax law requires us to keep them for at least six.
• The record of when you agreed to our terms is kept for as long as your account exists and for 7 years after it closes.

8. What you can ask us to do

You can ask us to:

• give you a copy of your information, in a form you can take elsewhere;
• correct it;
• delete it;
• stop or limit a particular use of it;
• stop relying on a permission you gave us earlier.

Write to support@pitchless.cloud. We answer within 30 days. A person whose details were imported as a lead can ask the same.

If you are in Canada, these rights come from PIPEDA, and you can complain to the Office of the Privacy Commissioner of Canada.

If UK or European privacy law applies to you. Pitchless is not currently offered to customers in the United Kingdom, the European Union or the wider European Economic Area. Where UK GDPR or GDPR does apply to information we hold, you have the rights listed above and the right to complain to your data protection authority, and this is how we rely on that law:

• Your account and billing information: we need it to provide the service you signed up for, and to meet our legal duties such as keeping tax records.
• Technical information: we have a legitimate interest in keeping Pitchless secure and working.
• The leads you import: you decide who to contact and why, so you are responsible for them under that law. We handle their details only on your instructions and only to run your account.
• Transfers: the information is sent to and stored in the United States, as described in section 4.

9. Leads are other people

You decide which leads to import and you are responsible for having the right to contact them. If a lead asks you to stop, mark them "do not contact" and Pitchless will not draft or send to them again.

10. Who Pitchless is for

Pitchless is for businesses and for people aged 18 or over. We do not knowingly collect information from children.

11. Cookies

Pitchless uses only the cookies needed to keep you signed in and to protect forms. It does not use advertising cookies.

12. Other websites

Pitchless links to other websites, such as LinkedIn and Stripe. They have their own privacy policies, and we are not responsible for what they do.

13. Changes to this policy

If we change this policy in a way that matters to you, we will ask you to agree to the new version when you next sign in. The version date is shown at the top of this page.

14. Who is responsible for privacy

Our Privacy Officer is responsible for how Pitchless handles personal information and for answering your questions about it. Write to the Privacy Officer, Insight Advisors Inc., at support@pitchless.cloud.

Contact

Questions about this page: support@pitchless.cloud.