Terms of Service

Pitchless is a product of Insight Advisors Inc. Version 2026-11-15.4.

These terms are the agreement between you and Insight Advisors Inc. ("we", "us") for using Pitchless. By using Pitchless you agree to them, to the Privacy Policy and to the Acceptable Use Policy. When you first sign in we ask you to confirm this, and we keep a record of the date and the version you agreed to.

1. What Pitchless does

Pitchless helps you reach out to people on LinkedIn from your own LinkedIn account. It sorts the leads you bring, drafts short notes and messages, and sends a note or message only after you approve it. You bring your own LinkedIn account and your own leads, either as a list you upload or through a Sales Navigator subscription that you pay LinkedIn for.

Not offered in the United Kingdom or the European Union for now. Pitchless is not currently offered to customers located in the United Kingdom, the European Union or the wider European Economic Area. Wherever you are, if you contact people who live there, you are responsible for following the privacy and marketing laws that protect them.

2. Who can use Pitchless

• Pitchless is for businesses. You must be at least 18 years old and use it for your business, not for personal or household purposes.
• If you accept these terms for a company, you confirm that you have the authority to do so, and "you" then means that company.

3. Your account

• Give us accurate details and keep them up to date, especially the email address we use to reach you.
• Keep your password to yourself. Each sign-in is for one person.
• You are responsible for what is done through your account. Tell us straight away at support@pitchless.cloud if you think someone else has used it.

4. Your licence to use Pitchless

While your subscription is active and you follow these terms, we give you a limited, non-exclusive, non-transferable licence to use Pitchless for your own business. It can be withdrawn as described in section 13. Pitchless runs on our servers; nothing is sold to you and no copy of the software passes to you.

You agree not to:

• copy, resell, rent, sublicense or share your access with another business;
• reverse engineer, decompile or try to extract the source code, except where the law gives you that right regardless;
• collect data from Pitchless by automated means, or use it to build a competing product;
• get around the daily limits, the approval step or any security measure;
• interfere with the service or with other customers' use of it.

5. What we own and what you own

• Ours: the Pitchless software, design, name and logo belong to Insight Advisors Inc. These terms give you no rights in them beyond the licence above.
• Yours: your Setup answers, the leads you import, your drafts, messages and notes remain yours.
• What you allow us to do with yours: store and process them only as needed to run your account, including passing them to the companies named in the Privacy Policy that help us do that. We do not use them for advertising and we do not sell them.
• Counts without names: we may use totals that identify nobody, such as how many requests are accepted, to keep accounts safe and to improve Pitchless for everyone.
• Suggestions: if you send us ideas for improving Pitchless, we may use them without owing you anything.

6. Your LinkedIn account and LinkedIn's rules

• Your LinkedIn account is yours. You are responsible for it and for following LinkedIn's own terms.
• LinkedIn does not permit third-party software that automates activity on its site. Using Pitchless may therefore go against LinkedIn's terms.
• LinkedIn can limit, restrict or close an account at its own discretion. Pitchless limits activity to reduce that risk (every send is approved by you, and connection requests are capped each day), but we cannot guarantee that your account will not be restricted.
• We are not liable for any restriction, suspension or loss of your LinkedIn account, or for any loss that follows from it.

Pitchless is not affiliated with, endorsed by or sponsored by LinkedIn.

7. Your leads and your messages

• You are responsible for the leads you import and for having the right to contact them.
• You are responsible for every note and message sent from your account, including ones drafted by AI. AI drafts can contain mistakes. Read each one before you approve it.
• You are responsible for following the laws that apply to your outreach, including privacy and anti-spam laws where you and your leads are.

8. Other companies' services

Pitchless depends on services run by others, including LinkedIn, Stripe, our LinkedIn connection provider and our AI provider. They have their own terms and can change or interrupt their services. We are not responsible for what they do, or for a fault or change on their side.

9. Price, payment and tax

• Pitchless is a subscription, paid monthly or yearly in advance in US dollars through Stripe. It renews automatically until you cancel.
• A founding-member price stays the same for as long as that subscription stays active. If it ends, a later subscription is at the price offered at that time.
• Sales tax, VAT, GST or HST is added where it applies.
• One subscription covers one LinkedIn account.
• If a payment fails we will tell you. If it is not put right within 7 days, sending is paused until it is.

10. Money-back guarantee, cancelling and refunds

• 30-day money-back guarantee. If you ask within 30 days of your first subscription payment, we refund that payment in full. The guarantee applies once per customer and does not cover later payments.
• The setup call fee is not refundable. Where a setup call is bought as an extra, its fee is outside the money-back guarantee.
• Cancel any time from your Billing page. You keep full use until the end of the period you have paid for. We do not refund part of a period.
• After a subscription ends, your workspace can be read but not changed for 30 days. After that we delete it.

11. Changes and availability

We may change, improve, limit or withdraw features of Pitchless, and we may change these terms. If a change to the terms matters to you, we will ask you to agree to the new version when you next sign in. We aim to keep Pitchless available but do not promise it will be free of faults or interruptions.

12. No guarantee of results

Pitchless is provided "as is" and "as available". To the extent the law allows, we give no warranties beyond what these terms say, including any implied warranty of quality or fitness for a particular purpose. We do not promise any number of accepted requests, replies, meetings or customers. Some legal rights cannot be excluded; nothing here takes those away.

13. Ending the agreement

• You can stop at any time by cancelling from your Billing page.
• We may pause sending, suspend or end an account that breaks these terms or the Acceptable Use Policy, that is not paid for, or that puts other customers or the service at risk. Where we can, we will tell you first and give you the chance to put it right.
• When the agreement ends, your licence ends with it. Sections 5, 6, 14, 15 and 18, and anything you owe us, continue to apply.

14. Limits on our responsibility

The price of Pitchless is set on the basis of the limits in this section.

• What these terms never limit. Nothing here limits our responsibility for fraud, for death or personal injury caused by our negligence, or for anything else the law does not allow us to limit.
• What we are not responsible for. Apart from that, we are not liable for lost profit, revenue, business, contracts or goodwill; for lost or damaged data; for any restriction or loss of your LinkedIn account; or for any indirect or consequential loss. This applies however the loss arises, whether under this agreement, through negligence or otherwise, and even if we knew it was possible.
• The most we will pay. Our total liability to you for everything connected with Pitchless is limited to the amount you paid us for Pitchless in the 12 months before the event that led to the claim.
• Time limit. Any claim against us must be started within 12 months of the day you first knew, or should have known, about it.

15. Claims caused by your use

If another person or organisation, such as a lead, LinkedIn or a regulator, makes a claim or demand against us because of:

• the leads you imported or how you obtained them;
• a note or message sent from your account;
• how you used your LinkedIn account; or
• your breaking these terms, the Acceptable Use Policy or the law,

you will pay the reasonable costs we incur as a result, including damages, fines and legal fees. We will tell you promptly about any such claim, and we will not settle it in a way that commits you to pay without asking you first. This does not apply to the extent that the claim was caused by our own fault.

16. Events outside our control

We are not responsible for a failure or delay caused by something we cannot reasonably control, such as a natural disaster, a power or internet failure, an outage at a company we depend on, or an action by a government.

17. Notices

We send notices to the email address on your account, and they count as received the day after we send them. Send notices to us at support@pitchless.cloud.

18. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Any dispute about them or about Pitchless will be heard by the courts of Ontario, Canada.

19. General

• The whole agreement. These terms, the Privacy Policy and the Acceptable Use Policy are the whole agreement between us about Pitchless.
• If part does not apply. If a court finds part of these terms cannot be enforced, the rest still applies.
• No waiver. If we do not enforce a term at once, we can still enforce it later.
• Passing the agreement on. You may not transfer this agreement to someone else without our written agreement. We may transfer it to a company that takes over Pitchless, and your rights stay the same if we do.
• Independent businesses. Nothing here makes us partners, agents or employees of each other.

Contact

Questions about this page: support@pitchless.cloud.